Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees provided by Bestgifts4less.com that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

Current accepted payments on Bestgifts4less.com include:

  • Visa
  • MasterCard
  • Paypal

 

The following cases are not covered by Buyer Protection:

Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
Claims that an item was not delivered when the shipping company’s records show that it was.
Items that were delivered and are as described but the buyer no longer wants.

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the “My Orders” section of your Bestgift4less account
2. Locate the relevant order
3. Contact us for further details

Apparel Return Process

30 Day Money Back Guarantee & Returns process
Within 30 days of receiving the item, if you are dissatisfied with the order, please contact us to receive a RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.

Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.

Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 day warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

Sizing issues 
In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, Gearbest will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer’s expense.

Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.