Shipping & Delivery

Supported shipping methods

Currently we only offer a flat rate shipping.  Note: shipping usually takes 1 to 3 week for delivery.

Shipping time

In addition, delivery time varies depending on country and courier service. Shipping times displayed on Bestgifts4less refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Bestgifts4less ‘s control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Bestgifts4less cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Bestgifts4less cannot make changes to your shipping address once a package has been shipped, and Bestgifts4less is not liable for packages lost due to incomplete or inaccurate addresses.

Bestgifts4less cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as “delivered” by shipping companies are considered delivered. Bestgifts4less cannot be made liable of non-delivery in this case.

Refund

There may be occasions when Bestgifts4less confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Bestgifts4less will contact customers and offer to cancel the order and refund the purchase cost in full.

Shipping cost

All courier services and shipping fees are set up by suppliers. Shipping fees are automatically calculated on the basis of weight, size and volume.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

The money back guarantee does not cover volume/wholesale and customized orders.

Shipping back to Bestgifts4less is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.

By default, the refund amount cannot exceed the original order amount paid to Bestgifts4less . Bestgifts4less is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Bestgifts4less .

Non-Returnable

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Bestgifts4less that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.